NHTSA Complaint #11101833 — 2008 FORD RANGER

TAKATA RECALL - I RECEIVED A LETTER FROM FORD SEVERAL MONTHS AGO TELLING ME THAT THE REPLACEMENT PART (18S02) WAS FINALLY AT THE LOCAL DEALERSHIP AFTER WAITING MANY MONTHS ON THIS PART TO ARRIVE. I DROVE TO THE DEALERSHIP AND THEY SAID THE PART WAS NOT THERE, BUT WILL BE IN JUNE. I CALLED THE DEALERSHIP IN THE BEGINNING OF JUNE, AND THEY TELL ME THE PART WILL NOT BE IN UNTIL LATER JULY OR EVEN LATER. SO, THEN I CALLED THE 1-866-436-7332 FORD CUSTOMER SERVICE LINE AND THEY TELL ME THAT THEY HAVE NO IDEA WHEN THE PART WILL BE ARRIVING AT THE DEALERSHIPS, BUT THEY WERE NICE ENOUGH TO CALL THE LOCAL DEALERSHIP FOR ME AND HAVE THE PARTS DEPARTMENT ORDER THE PART SPECIFICALLY FOR ME. I ASKED THE PERSON AT THE DEALERSHIP WHEN THE PART WILL ARRIVE AND HE SAID IT MAY BE TWO WEEKS, TWO MONTHS, OR EVEN MUCH LONGER THAN THAT. FORD SHOULD NOT SEND CUSTOMERS LETTERS STATING THAT A RECALLED PART IS IN THE DEALERSHIPS WHEN IT IS ACTUALLY NOT THERE. THIS IS BLATANTLY LYING TO THE CUSTOMERS AND SHOULD BE PUNISHABLE BY LAW. THE DEALERSHIPS ARE CAUGHT IN THE MIDDLE OF THIS AND IT IS NOT FAIR TO THEM EITHER. IT'S FUNNY THAT WHEN THE FIRE IN MICHIGAN DISRUPTED THE PRODUCTION OF THE F150, IT ONLY TOOK A VERY SHORT TIME TO GET THAT UP AND RUNNING BECAUSE I THINK FORD CARES MORE ABOUT SELLING CARS AND TRUCKS THAN ABOUT THEIR CURRENT CUSTOMERS. IT'S REALLY SAD THAT I AM NOT ALLOWED TO HAVE A PASSENGER IN MY TRUCK FOR GOING ON TWO YEARS NOW, DUE TO THIS SAFETY RECALL. I DON'T EVEN KNOW IF IT IS SAFE FOR ME TO DRIVE, BUT I HAVE NO CHOICE AND THEY ARE NOT GOING TO GIVE ME A VEHICLE TO DRIVE UNTIL MINE IS REPAIRED. I SERIOUSLY DOUBT THAT I WILL EVER PURCHASE A FORD PRODUCT EVER AGAIN BECAUSE I SEE THAT THEY CARE MORE ABOUT MAKING MONEY THAN THEY DO ABOUT CARING FOR THE SAFETY OF THEIR CUSTOMERS.