NHTSA Complaint #11101652 — 2005 FORD FOCUS

BOUGHT A 2005 FORD FOCUS IN APRIL, 2018. TOLD SALES MAN THAT AIRBAG ENGINE LIGHT REMAINS ON. WAS TOLD IS OK. ON 6/112018, CALLED CUSTOMER SERVICE FORD COOPERATE SPOKE WITH A LADY. SHE ASK FOR VIN NUMBER, I GAVE IT TO HER. SHE SAID 2005 FOCUS HAS NO AIRBAG RECALL. I TOLD HER THAT AIR BAG LIGHT STAYS ON SINCE WE BOUGHT THE CAR. SHE DIDN'T TAKE INTEREST ON THAT. I ASKED HER WHAT COMPANY MADE 2005 FORD FOCUS AIRBAG? SHE WOULD NOT TELL ME. I CALLED LOCAL FORD DEALER IN WESLEY CHAPEL FL. TOLD SERVICE TECH SAME THING THAT I TOLD COOPERATE OF ENGINE LIGHT AIRBAG ALWAYS STAYS ON. HE TOO SAID IS NOTHING. THAT VIN NUMBER IS NO RECALL. I ASKED HIM AS WELL WHICH COMPANY PUT AIRBAGS IN 2005 FOCUS, WAS IT TAHKATA? HE TOO WOULDN'T ANSWER ME. SO I EMAIL MR. W.FORD TO EXPLAIN ABOVE SITUATION WITH AIRBAG LIGHT AND WHO PLACED AIR BAGS IN 2005 FOCUS. HAVE NOT HEARD FROM HIM OR HIS OFFICE, EXPLAINED TO MR. FORD, THAT AIRBAG LIGHT BEING ALWAYS ON AND HIS DEALERS WANT TO CHARGE ME $200 TO CHECK ENGINE LIGHT IS ABSURD. WHEN THIS IS A NATIONAL SAFETY RECALL. THAT WE AS THEIR PAYING CUSTOMERS DESERVE AN ANSWER AND BETTER TREATMENT. CAN YOU PLEASE TELL ME IF THIS IS A SAFETY VIOLATION? WOULD LIKE TO HEAR FROM YOU. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).? *PM