NHTSA Complaint #11100681 — 2012 NISSAN MAXIMA

MY SUNROOF SHATTERED ON SUNDAY, JUNE 03 AT 12PM WHILE I WAS DRIVING EAST BOUND TOWARDS CHICAGO ON 290 HIGHWAY. I WAS DRIVING AT 60MPH ON THE HIGHWAY AND ALL THE SUDDEN I HEARD A LOUD POP NOISE AND MY SUNROOF GLASS SHATTERED. THE ROAD WAS CLEAR AND THERE WEREN'T MANY CARS AROUND ME. LUCKILY, I WASN'T INJURED. I HAVE ALREADY CHECKED WITH SEVERAL BODY SHOPS YESTERDAY, AND THE COST IS OVER $1000 TO FIX MY PANORAMIC SUNROOF. I ALSO REACHED OUT TO NISSAN CORPORATE, AND REPORTED THIS ISSUE. THE CASE NUMBER IS 31546264 AND I SPOKE WITH BARBARA, BADGE#7319182. SHE CALLED ME, 6/5/18 AT 10:34AM AND TOLD ME NISSAN WILL NOT BE RESPONSIBLE SINCE THERE'S NO SUFFICIENT EVIDENCE. I TOLD HER I HAVE PHOTOS OF THE DAMAGE AND SHE ASKED ME TO SEND IT TO HER FOR REVIEW. I FIND IT STRANGE THAT SHE DIDN'T ASK FOR ANY PHOTOS OR EVIDENCE YESTERDAY WHEN I CALLED TO REPORT THE INCIDENT.