NHTSA Complaint #11100456 — 2008 BMW 528I

ON 01/26/2018 I WENT TO EAST BAY BMW BECAUSE OF THE PCV VALVE HEATER RECALL CAMPAIGN B 11 16 17 I WAS GIVEN A LONG TERM RENTAL FROM ENTERPRISE CAR RENTAL BUT HAD TO STORE MY VEHICLE AT MY HOME WHILE WAITING FOR THE PARTS FOR THE RECALL REPAIR. AFTER 4 MONTHS I WAS NOTIFIED TO RETURN FOR THE REPAIR ON 04/30/2018 EAST BAY RETURNED THE CAR. WITH-IN 2 DAY'S I WAS HAVING THE O2 SENSOR REPLACED FROM A CERTIFIED BMW MECHANIC AND AFTER EXAMINATION HE INFORMED ME THE RECALL CAMPAIGN WAS NOT PERFORMED ACCORDING BULLETIN. ORIGINAL PARTS FROM THE ALTERNATOR WERE STILL ON MY CAR AND HAD NEVER BEEN REMOVED. REMOVING THE ALTERNATOR AND REPLACING THE BOLTS, CHECKING/REPLACING PARTS FOR DAMAGE WAS NEVER PERFORMED. I RETURNED TO EAST BAY THE FOLLOWING SATURDAY TO CONFRONT THE MANAGER WORKING HIS NAME IS [XXX], HE ADMITTED TO HAVE A MECHANIC WHO COULD REACH TO REPLACE THE VALVE HEATER WITHOUT REMOVAL OF THE OTHER PARTS SPECIFIED IN THE CAMPAIGN. THE INTAKE IS AN ALTERNATE ROUTE FOR THE REPAIR BUT WOULD COMPROMISE MY ENGINE. I PLACED A CALL TO BMW USA AND TOLD THEM WHAT HAPPENED AND PARTS/PAPERWORK RETURNED BY EAST BAY FOR THE RECALL WERE STILL ON MY CAR AND A EMISSION PROOF OF CORRECTION WAS NEVER RECEIVED. I WOULD RETURN TO EAST BAY AND SPEAK WITH THE STORE SERVICE MANAGER [XXX]. I INFORMED HIM WHAT HAPPENED AND REQUEST TO HAVE THE RECALL RE-DONE AT A DEALER OF MY CHOICE, HAVE A SMOG TEST, RECEIVE PROOF OF CORRECTION AT HIS COST. I ALSO HAD HIM WARRANT MY ENGINE FOR 2 ADDITIONAL YRS FOR COMPROMISING MY ENGINE AS HE COULD NOT DEMONSTRATE THE WAY THEY DID THE RECALL WHEN I REQUESTED. MY CAR WENT TO BMW OF SF FOR RECALL TO BE DONE ACCORDING TO THE BULLETIN, I HAVE ATTACHED INVOICES, PROOF OF CORRECTION, SMOG TEST, ENGINE WARRANTY AND METHOD OF PAYMENT FROM EAST BAY. IF THEY ADMITTED TO CHEATING THE RECALL REPAIR TO ME YOU CAN BELIEVE THEY DID THIS TO A LOT OF OTHER PEOPLE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TR