NHTSA Complaint #11100417 — 2011 TOYOTA VENZA

THE SUN VISOR IN MY VENZA BROKE AND WILL NOT STAY IN THE UP POSITION CREATING A VISIBILITY ISSUE. UPON AN INTERNET SEARCH, I FOUND THIS WAS A COMMON ISSUE WITH SEVERAL TOYOTA MODELS. IN FACT, THE CAMRY WAS RECALLED FOR THIS ISSUE. TOYOTA HAS CHANGED THE DESIGN OF THE VISORS IN MORE RECENT MODEL CONFIRMING THAT THEY ARE AWARE OF A DESIGN FLAW. I CONTACTED THE TOYOTA CORPORATION BUT THEY SAID CAR WAS OUT OF WARRANTY AND THEY WOULD NOT DISCUSS HISTORY OF FLAWED VISORS. PLEASE NOTE THAT THIS IS A 2011 VEHICLE WITH ONLY 27,000 MILES: THERE HAS BEEN NO EXCESSIVE WEAR ON CAR. THE DEALERSHIP HAS ALL OF MY MAINTENANCE RECORDS TO VERIFY AGE AND MILEAGE. I WAS QUOTED A PRICE OF $186 TO REPLACE VISOR. TOYOTA IS PROFITING FROM A KNOWN DESIGN FLAW IMPACTING CONSUMER SAFETY.