NHTSA Complaint #11100229 — 2005 MERCURY MOUNTAINEER STRUCTURE:BODY

Complaint Details

ODI Number	11100229
Vehicle	2005 MERCURY MOUNTAINEER
Component	STRUCTURE:BODY
Date of Incident	June 6, 2017
Date Filed	June 6, 2018
Mileage	116,354 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MO

Consumer Description

TL* THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. UPON INSPECTION, THE CONTACT NOTICED THAT THE REAR PANEL WAS CRACKED. THE CONTACT WAS CONCERNED THAT THE INTEGRITY OF THE REAR WINDOW WAS COMPROMISED DUE TO THE CRACKS. THE VEHICLE WAS TAKEN TO DICK SMITH FORD (9505 E STATE RTE 350, RAYTOWN, MO) WHERE THE CRACKS WERE CONFIRMED. THE DEALER DIAGNOSED THAT ADHESIVE MATERIAL NEEDED TO BE ADDED TO THE CRACKS TO REINFORCE THE PANEL. THE MANUFACTURER STATED THAT IF THE CONTACT WERE TO REPAIR THE FAILURE INDEPENDENTLY, SHE MAY BE REIMBURSED IF A RECALL WERE ISSUED. THE FAILURE MILEAGE WAS APPROXIMATELY 116,354. *TT *TR

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