NHTSA Complaint #11100210 — 2011 BUICK REGAL

WE ARE BIG FANS OF OUR BUICK'S, AS OF NOW WE'VE OWNED THREE AND HAVE HAD NO PROBLEMS. BUT NOW WITH ONLY 87,000 MILES ON IT THE TIMING CHAIN GUIDE TENSIONER HAS TO BE REPLACED. IT WAS DIAGNOSED IN AN EMISSIONS TEST. WE'VE LOOKED ON LINE FOR A RECALL AND ALL WE SEE ARE SO MANY OTHERS WITH THE SAME ISSUE AND NO HELP. THIS IS EXTREMELY FRUSTRATING TO US AS BUICK OWNERS . I'M ASKING THAT YOU RECALL THIS ISSUE AND KEEP US BUICK OWNERS. IT'S A VERY COSTLY ISSUE TO REPLACE AND FOR LESS THAN 90,000 MILES ON OUR REGAL THAT'S NOT NORMAL. I AM ASKING YOU TO CONTRIBUTE/REIMBURSE US FOR AT THE VERY LEAST A PORTION OF THE COST. WITH A BABY ON THE WAY WE HAD NO CHOICE BUT TO TAKE IT IN FOR THE REPAIRS. WE'D LOVE TO CONTINUE WITH PURCHASING BUICKS IN THE FUTURE BUT IF THIS WILL NOT BE LOOKED INTO WE WILL HAVE TO RETHINK GM PRODUCTS. PLEASE HELP ALL YOUR LOYAL CUSTOMERS. WHATEVER YOU CAN DO WILL BE GREATLY APPRECIATED..