NHTSA Complaint #11100064 — 2016 FORD FUSION

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11100064
Vehicle	2016 FORD FUSION
Component	STEERING
Date of Incident	January 18, 2018
Date Filed	June 5, 2018
Mileage	68,609 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TL* THE CONTACT OWNS A 2016 FORD FUSION. WHILE DRIVING APPROXIMATELY 35 MPH AND ATTEMPTING TO MAKE A TURN, THE STEERING WHEEL SEIZED. THE STEERING POWER ASSIST INDICATOR ILLUMINATED ALONG WITH OTHER INDICATORS ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO HILLTOP FORD (3280 AUTO PLAZA, RICHMOND, CA 94806, 510-222-4444) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STEERING ASSIST COMPUTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 68,609.

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