NHTSA Complaint #11099155 — 2012 FORD FOCUS

TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE GEAR SHIFTER FAILED TO SHIFT FROM PARK INTO REVERSE. THE CHECK ENGINE INDICATOR ILLUMINATED AS THE FAILURE OCCURRED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE MULTIPLE TIMES BEFORE IT WAS ABLE TO FUNCTION NORMALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND IT WAS DIAGNOSED THAT THE POWER TRAIN CONTROL MODULE RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. ON A DIFFERENT OCCASION, WHILE DRIVING 50 MPH IN THE RAIN, THE CONTACT'S VEHICLE HYDROPLANED AND CRASHED INTO THE PRECEDING VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE AIR BAG FAILURE WAS NOT DIAGNOSED BY A DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 53,309.