NHTSA Complaint #11099139 — 2012 TOYOTA VENZA

MFR CASE #'S 1805171831 & 181490595. CAR IN YOUR SHOP 5/23/2018 THRU 5/30/2018. IF YOU ACCELERATE QUICKLY TAKING THE ENGINE PAST 3000 RPM'S YOU START TO GET A STRONG ROTTEN EGG TYPE SMELL IN THE CAR. WE DROPPED THE CAR OFF THE COMPLAINT WASN'T WRITTEN RIGHT FORCING THEM TO CALL US TO EXPLAIN. WHICH I DID AND GAVE EXAMPLES TO DRIVE IT SO IT COULD BE DUPLICATED. A FEW HOURS LATER JOE CALLS WITH THEY COULD ONLY GET BRAKE SMELL FROM THE CAR BECAUSE IT HAS AFTERMARKET BRAKES ON IT. LIKE I DID SOMETHING WRONG WHEN I SPENT $900 INSTEAD OF $2000.00 FOR TOYOTA. THEN I WAS ASKED WHAT KIND OF FUEL DO I USE. NOW WE USE FUEL FROM WAWA, SUNOCO, COSTCO, BJ'S IN THE LAST 5 YEARS. THE ONLY THING I WAS TOLD THEY DID WAS A HEALTH REPORT FROM A CODE SCANNER TO FIND OUT IT HAS NO CODES IN THE COMPUTER. I HAVE FOUND IN GOOGLE SEARCHS 309,000 HITS WITH THE WORDS "TOYOTA ROTTEN EGG SMELL" SO I WENT TO PICK UP THE CAR AND ASKED THE SERVICE MANGER ON DUTY IF I COULD QUICKLY DUPLICATE THE ORIGINAL COMPLAINT AS THEY WERE UNABLE TO. RAN THE ENGINE AT 4000RPMS FOR AROUND 2 TO 3 MINS. THE CAR BEGAN TO SMELL. THE SERVICE MANAGER ON DUTY TRULY SEEMED TO WANT TO HELP TO FIX THIS SAID SHE WOULD ADVISE THE TOYOTA FIELD SERVICE REPRESENTATIVE WHEN HE CAME IN ON THE 30TH OF MAY. I RECEIVED A CALL & WAS TOLD THAT THE FIELD REP COULDNT DUPLICATE THE PROBLEM AND THE CAR IS OPERATED EXCESSIVELY AND THEY REFUSE TO DO ANYTHING TO THE CAR. A CAR WITH 268HP AND A TACHOMETER WITH AN OVER 6000RPM WHICH THE CAR HAS NEVER SEEN AND HAS NEVER BEEN PAST 80MPH IN ITS LIFE OF SERVICE. I HAVE A PROBLEM BELIEVING THEY DROVE THE CAR OTHER THAN CRUISED AROUND. THEY BLAMED THE FUEL I USED AND MY DRIVING. A CAR DESIGNED TO RUN ON 87 OCTANE IN THEIR MANUAL ABOVE HORSEPOWER AND ENGINE RPM LIMITS. I HAD TO DUPLICATE THE COMPLAINT QUICKLY FOR THEM WHICH THEY CHARGED ME FOR A DIAGNOSTIC. NOW A REFUSAL BY THE MFR. RIDICULOUS