NHTSA Complaint #11098685 — 2011 TOYOTA CAMRY

THE DRIVER'S SIDE SUN VISOR STARTED TO SAG TWO OR THREE YEARS AGO. RECENTLY IT JUST HANGS DOWN IN THE DRIVER'S FACE AND WILL NOT STAY IN THE STOWED POSITION. TOYOTA KNOWS OF THE PROBLEM AND HAS A WARRANTY EXTENSION PROGRAM TO DEAL WITH IT THAT I FOUND OUT ABOUT WHEN I WENT ONLINE TO LOOK FOR A REPLACEMENT. I CALLED TOYOTA'S CUSTOMER SATISFACTION LINE AND WAS TOLD THAT MY CAR'S VIN# FALLS OUTSIDE THE PARAMETERS OF THE PROGRAM. THE COVERED PROBLEM OBVIOUSLY EXISTS ON MY VEHICLE. IT IS CLEARLY A SAFETY ISSUE, AS YOU CANNOT SEE OUT OF THE VEHICLE WITH THE VISOR DOWN.