NHTSA Complaint #11098526 — 2013 VOLKSWAGEN PASSAT

IN OCTOBER 2017 I PURCHASED A PASSAT TDI FROM ARMSTRONG VOLKSWAGEN IN GLADSTONE OREGON. I THEN FOUND OUT ABOUT THE CLOCK SPRING RECALL. WITHIN A MONTH OF OWNING THE VEHICLE, MY ENTIRE STEERING WHEEL COMPONENTS STOPPED WORKING AND THE AIR BAG LIGHT CAME ON. WHILE DRIVING, MY AIRBAG LIGHT REMAINS ON, NONE OF MY STEERING WHEEL CONTROLS WORK, WHEN I TURN MY STEERING WHEEL IT ALMOST MAKES A CRUNCHY NOISE BEHIND THE STEERING WHEEL, AND I AM CONCERNED FOR MINE AND MY FAMILIES SAFETY WHILE DRIVING MY CAR. I CONTACTED THE DEALERSHIP AND SPOKE WITH THE SERVICE MANAGER WHO INFORMED ME THAT THEY PERSONALLY REPLACED THE CLOCK SPRING IN JANUARY 2016. I ASKED THEM IF THEY WOULD PLEASE RE-FIX IT, AS THE FIRST FIX DID NOT WORK, AND THE CLOCK SPRING WAS ALREADY BAD AGAIN, LESS THAN 2 YEARS LATER. THE SERVICE MANAGER TOLD ME THAT THEY HAD DONE WHAT WAS LEGALLY REQUIRED OF THEM, AND THAT THEY WOULD NOT BE FIXING MY CAR. I THEN ASKED TO SPEAK TO THE GENERAL MANAGER, WHOM I LEFT A VOICEMAIL FOR, TO SEE IF HE COULD HELP. HE HAS YET TO CALL ME BACK, TWO WEEKS LATER.