NHTSA Complaint #11096984 — 2015 FORD ESCAPE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11096984
Vehicle	2015 FORD ESCAPE
Component	ENGINE
Date of Incident	February 19, 2018
Date Filed	May 21, 2018
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

IN JANUARY 2018 I HAD JUST PURCHAED THE VEHICLE IN JULY 2017) WHEN I RECEIVED MY RECALL LETTER I CONTACTED MY LOCAL DEALER REGARDING THE RECALL. ON FEB. 19, 2018 I TOOK MY VEHICLE TO THE DEALER FOR DIAGNOSIS. WHEN I PICKED IT UP THEY SAID THEY WOULD ORDER THE PARTS. I CONTACTED THEM AGAIN IN APRIL BECAUSE I HAD NOT HEARD FROM THEM. THEY FIRST SAID THEY COULDNT FIND ME LETTER BUT WOULD CHECK TO SEE IF THE PARTS HAD BEEN ORDERED AND WOULD CALL ME. NO CALL! I CALLED THE NEXT MORNING AND THE OWNER INDICATED THAT THEY MAY HAVE JUST BEEN BUSY BUT IF THEY SAID THEY WOULD CALL ME THEY WOULD. IT IS NOW MAY 21, 2018 AND I HAVE YET TO HEAR FROM THEM.

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