NHTSA Complaint #11096879 — 2003 CADILLAC CTS

I PURCHASED A 2003 CADILLAC CTS FROM CAR MART IN ANNISTON, ALABAMA ON OR ABOUT MAY 5, 2017. SHORTLY AFTER SIGNING THE CONTRACT, WHICH INCLUDED AN AIRBAG REFERENCE, THE SERVICE AIRBAG LIGHTS CAME ON. THEY COME ON AT RANDOM TIMES AND INCLUDE SERVICE AIRBAG ANDREW AIRBAG ICON. I DID NOT NOTICE THAT THE BOTTOM OF THE AIRBAG ON THE DRIVER STEERING WHEEL HAD A SMALL CRACK ACROSS IT THAT YOU COULD ACTUALLY SEE THE AIRBAG CONTAINER. AFTER BEING ASSURED THAT AN EXCUTIVE OF THE COMPANY WOULD REVIEW OUR CONTRACT AND GET BACK WITH ME ON THIS COMPLAINT AROUND 2 WEEKS AFTER TAKING POSSESSION OF VECHICLE. AS OF TODAY I HAVE HAVE NOT BEEN CONTACTED EVEN AFTER CALLING AND LEAVING MESSAGES. I WAS DRIVING DOWN HWY.78 WEST WHEN THE LIGHTS FIRST CAME ON AND CONTINUE TO DO SO AT RANDOM TIMES. MY WIFE IS SHORT SO SHE IS ALMOST UP TO THE STEERING WHEEL. I ALSO HAVE A 5 YR OLD DAUGHTER. I AM IN CONSTANT FEAR AND WORRY THAT THE AIRBAG WILL DEPLOY PREMATURELY OR WHEN HITTING A SMALL POTHOLE. I HAVE CHECKED FOR ANY RECALLS FROM THE MANUFACTURER AND THERE ARE NONE. I WOULD TRULY APPRECIATE ANY ASSISTANCE I CAN GET TO CORRECT THIS PROBLEM. IT IS AN ACCIDENT WAITING TO HAPPEN.