NHTSA Complaint #11094107 — 2014 VOLKSWAGEN TIGUAN

THE DRIVER NOTICED THAT THE CAR BECAME DIFFICULT TO TURN AND THAT THE AIR-BAG ERROR LIGHT WAS ON. WE TOOK IT TOO AN AUTHORIZED DEALER WHERE WE HAD PURCHASED THE CAR BRAND NEW.THE CLOCK SPRING WAS ISOLATED AS BEING DEFECTIVE/NON-FUNCTIONAL. AS A RESULT, THE DRIVER AIR-BAG WAS SHOWING AN ERROR, ALSO THE HORN AND THE CONTROLS ON THE STEERING WHEEL WERE ALSO INOPERABLE. THIS APPARENTLY IS A COMMON PROBLEM FOR THESE MODELS FOR WHICH THERE IS A RECALL THAT DOES INCLUDES THE VW TIGUAN 2014 BUT THE AUTHORIZED DEALER (HALLMARK VW OF COOL SPRINGS, TN) INDICATED THAT RECALL WAS NOT FOR THIS SPECIFIC VIN. THEY CHARGED ME $750 FOR PART REPLACEMENT.