NHTSA Complaint #11093979 — 2014 LINCOLN MKX

WIFE WAS DRIVING HOME IN MKX, LESS THAN 1000' FROM HOME, AND HEARD A LOUD POP THAT SOUNDED LIKE A GUN SHOT. DIDN'T KNOW WHAT HAPPENED UNTIL SHE GOT HOME AND WE LOOKED ALL AROUND. DIDN'T SEE ANYTHING UNTIL WE RAISED BACK HATCH DOOR AND HEARD GLASS BREAKING AND FALLING. LOOKED ON TOP AND NOTICED THAT THE VISTA ROOF HAD EXPLODED. SHE WAS GOING LESS THAN 30 MPH THANKFULLY AND SUN ROOF WAS COMPLETELY CLOSED. RESEARCHED THIS ONLINE AND FOUND IT TO BE A PROBLEM ON A LOT OF CARS, EVEN FOUND CLASS ACTION CASE BUT IT WAS DISMISSED IN 2016 FOR SOME REASON. WHAT WILL IT TAKE FOR THIS TO BE CORRECTED...DOES SOMEONE HAVE TO LOSE THEIR LIFE BECAUSE OF THIS? WHAT IF YOU WERE TRAVELING ON THE INTERSTATE AND THIS HAPPENED? COULD BE A REAL PROBLEM! I DON'T HAVE PICS TO DOWNLOAD YET BECAUSE I TOOK IT TO FORD DEALERSHIP BUT THEY STILL HAVE THE CAR. SERVICE MANAGER HAS TRIED TO GET HELP FROM FORD BUT THEY REFUSE. I DO SEE WHERE SEVERAL HAVE GOTTEN SOME MONETARY RESPONSE FROM FORD, BUT IT WAS AFTER A LOT OF TROUBLE AND HASSLE. SOMEONE, EITHER FORD OR THE GLASS MANUFACTURER SHOULD BE RESPONSIBLE FOR THIS. THIS IS THE FIRST TIME I HAVE EVER FILED ANY TYPE OF COMPLAINT BUT THOUGHT IT TO BE NECESSARY IF IT MIGHT SAVE SOMEONE'S LIFE.