NHTSA Complaint #11093656 — 2015 KIA SEDONA

ABOUT 2 YEARS AGO I TOOK MY VEHICLE TO THE SERVICE DEPARTMENT TO GET THE A/C HEATER CONTROL UNIT REPLACED UNDER FACTORY WARNING, THIS WAS AT 70,000 MILES, THEN AT ABOUT 130,000 I HAD TO GET IT REPLACED AGAIN, ONLY THIS TIME IT WAS NOT UNDER A FACTORY WARRANTY THE REPLACEMENT PART COSTS FROM $1200 TO $1500. I ENDED UP REPLACING IT MYSELF AND AS I BEGAN TO REPLACE THE UNIT I NOTICED SOMETHING DISTURBING. THE A/C POWER BUTTON HAD MELTED AND BURNT, THE CONNECTORS WERE NEVER REPLACED THE FIRST TIME KIA REPAIRED THE A/C CONTROL UNIT UNDER WARRANTY. I THEN KNEW WHAT THE PLASTIC BURNING SMELL WAS WHEN MIGHT A/C WAS TURNED ON. I ASKED THE KIA SERVICE TECHNICIAN WHY DOES THIS KEEP HAPPENING HE TOLD ME IT WAS BECAUSE I USED THE CAR FOR UBER AND THE SYSTEM WAS NOT DESIGNED TO BE RAN AS MUCH AS I DRIVE THE CAR, THE PICTURES ARE ATTACHED. IN APRIL OF THIS YEAR AT ABOUT 201,232 MILES MY FRONT BLOWER MOTOR STOPPED WORKING AS I WENT TO GET IT REPLACED, I NOTICED THE SAME ISSUED WITH THE CONNECTOR. THE PLASTIC CONNECTOR BURNT OUT AND SHORTED THE BLOWER MOTOR, AND JUST WHEN I THOUGHT THAT WAS A COINCIDENT, I UNPLUGGED THE BLOWER MOTOR RESISTOR TO CHECK IT AND FOUND THAT CONNECTOR THERE TOO HAD BEEN MELTING AND BURNING. I AM INFORMING YOU, OF THIS PROBLEM BECAUSE IT KEEPS HAPPENING IT SEEMS ABOUT EVERY 70K TO 80K MILES ON THE A/C CONTROL UNIT BECAUSE I AM ABOUT TO PUT A 4TH A/C CONTROL IN MY VEHICLE, I AM FEARFUL OF FIRE HAZARD/POTENTIAL THIS MAY CAUSE. THIS IS GETTING EXPENSIVE TO CONTINUE TO HAVE TO REPLACE/REPAIR PARTS BECAUSE THE CAN'T WITHSTAND HEAT. THE FIRST FOUR PICTURES ARE FROM THE A/C CONTROL UNIT THE LAST PICTURE IS FROM THE BLOWER MOTOR.