NHTSA Complaint #11093651 — 2015 MITSUBISHI OUTLANDER

TL* THE CONTACT OWNS A 2015 MITSUBISHI OUTLANDER. WHILE DRIVING 20 MPH, THE VEHICLE SHOOK AND FAILED TO ACCELERATE. THE TRANSMISSION SERVICE AND CHECK ENGINE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO PUENTE HILL MITSUBISHI (17665 CASTLETON ST, CITY OF INDUSTRY, CA 91748, (626) 964-5111) WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED SERVICE. THE VEHICLE WAS TAKEN BACK TO PUENTE HILL MITSUBISHI WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION AND THE CVT UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. NO FURTHER ASSISTANCE WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 76,000.