NHTSA Complaint #11093579 — 2012 JEEP GRAND CHEROKEE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11093579
Vehicle 2012 JEEP GRAND CHEROKEE
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 96,660 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AL

Consumer Description

I HAD A RECALL ON ALTERNATOR WHICH I HAD RECALL ON AND DIDN'T RECEIVED A LETTER IN THE MAIL. SO ONE DAY I WAS DRIVING WITH MY FAMILY AND I SMELL SMOKE COMING MY HOOD WHICH I THOUGHT MY CAR WAS ON FIRE SO I PULL OVER AND GOT OUT THE CAR AND CALL ROAD SIDE SERVICE TO TOW MY CAR TO CHAMPIONSHIP OF DECATUR. THEY FIX THE RECALL ON THE ALTERNATOR AND DIDN'T REPLACE MY BATTERY WHICH WAS LOW. THEY CHARGE MY BATTERY AND EVERYTHING WAS FINE SO I PICK MY CAR UP AND WHEN DOWN THE STREET FOR 4 MILES AND MY CAR CUT OFF AGAIN SO I HAD TO GET TO AUTO ZONE TO GET A BATTERY. I HAVE A NEW BATTERY AND ALTERNATOR AND MY JEEP IS STILL NO POWERING ON. I DO NOT FEEL SAFE DRIVING MY VEHICLE ANYMORE I HAVE A 1 YEAR DAUGHTER AND ANOTHER BABY DUE ANY DAY NOW. SO HOW CAN WE RESOLE THIS ISSUE ITS NOT SAFE HAVING A ELECTRICAL SYSTEM PROBLEM.

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