NHTSA Complaint #11093416 — 2013 FORD FLEX

DOOR LOCK SENSORS. DOOR LOCK SENSORS FAILING TO RECOGNIZE WHEN THE DOORS ARE SHUT SO CONSTANTLY SHOWING DOORS AJAR. THIS HAS DRAINED MY BATTERY TO THE POINT WHERE IT NEEDED TO BE REPLACED. DOOR SENSOR WAS REPLACED ALSO. THE COST OF THIS WAS APPROXIMATELY $500. NOW TWO MORE SENSORS ARE BAD. I LEAVE MY HOUSE BEFORE SUNRISE. WHEN I GET IN MY CAR IN THE MORNING MY INTERIOR LIGHTS WILL NOT GO OFF UNTIL MY VEHICLE REACHES AN ACCELERATED SPEED. SO I AM PULLING OUT OF MY DRIVEWAY UNABLE TO SEE DUE TO INTERIOR LIGHTS HOPING THAT MY NEIGHBORS WHO RUN ARE NOT BEHIND MY VEHICLE OR THE CHILDREN AT THE BUS STOP ACROSS THE STREET ARE CLEAR FROM MY VEHICLE. ADDITIONALLY, MY ELDERLY MOTHER HAS GOTTEN INTO MY CAR AND FORGOTTEN TO SHUT HER PASSENGER SIDE DOOR. AFTER DRIVING FOR FIFTEEN MINUTES, I REALIZED THAT IN FACT HER DOOR WAS OPEN BUTTHE SENSOR ALWAYS SHOWS IT AS OPEN. I NOW AM FACED WITH SPENDING ANOTHER $700+ TO HAVE THE SENSORS REPLACED. THIS PUTS MY TOTAL INVESTMENT IN SENSOR REPLACEMENT AT OVER $1200. THIS IS ALMOST ONE OF MY PAYCHECKS OR TWO WEEKS WORTH OF PAY! IT IS A SACRIFICE I HAVE TO MAKE AS FORD HAS PRODUCED A DEFECTIVE AND UNSAFE PRODUCT. I CAN NO LONGER KNOWINGLY PUT MY FAMILY AND THOSE AROUND ME AT RISK ALTHOUGH FORD WILL NOT ACCEPT RESPONSIBILITY FOR THEIR PRODUCT.