NHTSA Complaint #11093265 — 2018 BMW 530I

I WAS DRIVING ON THE HIGHWAY TO WORK AT 9AM, IT WAS A BEAUTIFUL MORNING TRAFFIC WAS MOVING VERY SMOOTH I WAS GOING 50MPH APPROXIMATELY WHEN ALL OF A SUDDEN MY CAR JERKS FORWARD AND BACKWARD THEN A BEEPING SOUND AND STOP SUDDENLY ON THE VAN WYCK EXPRESSWAY I SAW MY LIFE FLASH IN FRONT OF MY EYES. LUCKILY THE PERSON BEHIND ME WAS LIKE TWO CARS AW1 CAR AWAY SO NO ONE COLLIDED IN ME , HOWEVER WHEN I LOOK THROUGH MY REAR VIEW MIRROR I SAW ALL THE TRUCKS AND CARS COMING DOWN I DON'T KNOW HOW I WAS ABLE TO MOVE THE CAR OVER INTO THE SERVICE LANE, THE CRAZINESS IS THAT EVEN THOUGH THE CAR STOP IT WAS STILL IN DRIVE I WAS UNABLE TO PUT THE CAR IN NEUTRAL. IT'S BEEN A WEEK SINCE THIS HAPPEN AND I'M STILL HAVING ANXIETY. I AM HAVING A HARD TIME CHANGING THE CAR BECAUSE BMW INSISTED. THEY SAID SOME COLLISION AVOIDANCE WAS ON VERY SENSITIVE AND IT'S FIX NOW. BUT THE WHY WOULD A CAR STOP SUDDENLY ON A HIGHWAY WHEN NOTHING WAS IN FRONT ON ME AND NO OTHER VECHICLE WAS CLOSE BY I THANK GOD THAT I'M ABLE TO WRITE THIS I NEED SOME SERIOUS HELP BECAUSE IF I GET BACK IN THAT SAME CAR I'M GOING TO BE DRIVING IN FEAR FOR THE NEXT 3 YEARS WHO DO I SPEAK TO REGARDING THIS ISSUE. I DIDN'T EXPECT TO GET THIS TYPE OF TREATMENT FROM BMW IS LIKE THEY DON'T CARE HOW IT'S AFFECTED ME IT'S ONLY 1 MONTH ALL THEY HAVE TO DO IS CHANGE THE CAR I DID NOT PULL SLOT OF MILEAGE ON THE CAR I JUST GOT THE CAR I WAS I LOVE WITH THE CAR BUT AFTER THIS INCIDENT I DON'T KNOW IF I'LL EVER FEEL A 100% SAFE DRIVING A BMW. I NEVER HAD ANY ISSUE WITH MY 528I IT WAS PERFECT BUT IT'S SAD TO SAY THAT NOT THIS TIME AROUND. WHY AM I GOING THROUGH SO MUCH STRESS AND HEADACHE TO CHANGE THE VECHICLE IT'S JOT MY FAULT. I'M SO DISAPPOINTED IN BMW.