NHTSA Complaint #11093260 — 2015 GMC SIERRA 1500 WHEELS

Complaint Details

ODI Number	11093260
Vehicle	2015 GMC SIERRA 1500
Component	WHEELS
Date of Incident	March 25, 2018
Date Filed	May 10, 2018
Mileage	32,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

I RECENTLY PURCHASED A GMC SIERRA 1500 FROM CARMAX FITTED WITH A SET OF CROSSCONTACT LX20'S. THE TRUCK HAD ABOUT 18,000 MILES OR FEWER WHEN I BOUGHT IT AND IT NOW HAS 31,000 MILES ON IT. THE TWO FRONT TIRES STARTED TO DISINTEGRATE AROUND 28,000 MILES AND NOW HAVE BECOME UNSAFE AND UNUSABLE. I CONTACTED YOUR CUSTOMER SUPPORT OFFICE AND WAS TOLD THAT THEY COULD NOT DO ANYTHING FOR ME AS I WAS THE SECOND OWNER AND I SHOULD CONTACT CARMAX. OF COURSE CARMAX SAYS, CALL CONTINENTAL. THE CODE ON ALL 4 OF MY TIRES IS A32A WBDE 2215. I HAVE ENCLOSED A FEW PHOTOS OF THE FRONT TIRES, THE BACK TIRES ARE SHOWING THE SAME SEPARATION FROM THE STEEL BELT, BUT NONE OF THE TREAD HAS COME OFF YET. I BELIEVE THE TURNING BACK AND FORTH OF THE FRONT TIRES HAS ACCELERATED THEIR DEMISE. I HAVE PURCHASED 4 NEW GOODYEAR TIRES BECAUSE I TRULY FEAR FOR MY FAMILIES SAFETY. I WOULD APPRECIATE YOUR TIME AND CONSIDERATION IN THIS MATTER.

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