NHTSA Complaint #11092712 — 2011 JEEP GRAND CHEROKEE

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11092712
Vehicle	2011 JEEP GRAND CHEROKEE
Component	AIR BAGS
Date of Incident	December 1, 2014
Date Filed	May 9, 2018
Mileage	36,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

LEATHER DASHBOARD IS SEPARATING FROM DASHBOARD AND MAY CAUSE ISSUE IF AIRBAG SHOULD DEPLOY. THIS DEFECT HAS BEEN ON THE NEWS. I FILED A COMPLAINT WITH CHRYSLER IN 2016. SINCE THEN, I'VE MADE TRIPS TO THE DEALERSHIP ONLY TO HAVE THE PERSON SUBMITTING PICTURES BE TERMINATED. NOW CHRYSLER WILL NOT RESPOND TO MY REQUESTS TO HAVE THIS FIXED. I'VE KEPT ALL COMMUNICATION. THERE'S NO WAY WITH THE ENTIRE LEATHER DASH SEPARATING FROM THE DASH THE PASSENGER AIRBAG BE ABLE TO DEPLOY PROPERLY. I'VE FOLLOWED UP AND BEEN AS PATIENT AS POSSIBLE LOOKING FOR A REMEDY.

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