NHTSA Complaint #11092384 — 2011 TOYOTA TACOMA

THIS IS A COMPLAINT WITH TOYOTA. I BOUGHT MY 2011 TOYOTA TACOMA PRE RUNNER SPORT BRAND NEW. THIS IS A COMPLAINT WITH TOYOTA. I BOUGHT MY 2011 TOYOTA TACOMA PRERUNNER SPORT BRAND NEW. ABOUT A YEAR AGO, I NOTICED MY AMBER "DAYTIME RUNNING LIGHTS" WERE BECOMING DISCOLORED, IT HAD THE APPEARANCE OF THE BULB BECOMING HOT, MELTING AND DISCOLORING MY AMBER LENSES. AT THAT TIME IT WAS JUST STARTING TO TURN COLORS. LAST WEEK A MAN AT THE GAS STATION POINTED AT MY DRIVERS SIDE RUNNING LIGHT AND SAID I SHOULD HAVE THAT LOOKED AT BEFORE IT BURNS THROUGH OR CAUSES A FIRE. UPON HIS COMMENT I NOTICED IT HAD BECOME NOTICEABLY WORSE, TO THE POINT I DO NOT FEEL LIKE THE VEHICLE IS SAFE TO DRIVE WITH THE RUNNING LIGHTS ON, YOU CAN NOT TURN THEM OFF DURING DAYTIME DRIVING, IT IS A SAFETY MATTER. I IMMEDIATELY CONTACTED MY TOYOTA DEALERSHIP SERVICE REP IN TRACY, CA, TRACY TOYOTA, HE SAID THERE WAS NOTHING THEY COULD DO AND GAVE ME THE TOYOTA CORPORATE OFFICE 800 NUMBER. TODAY I TALKED TO TWO EMPLOYEES WHO WERE SYMPATHETIC BUT ULTIMATELY SAID NOTHING CAN BE DONE BY THEM AND I WAS TOLD BY THEM A LETTER WAS MAILED OUT REGARDING THIS DEFECT, THE LETTER CONFIRMS IT AS A KNOWN DEFECT AND THE LETTER SHOWS TOYOTA HAS ACKNOWLEDGED IT AS SUCH. MY WARRANTY HAS SINCE EXPIRED. I NEVER RECEIVED THE LETTER AND THEY REFUSE TO PAY TO REPAIR FOR THIS DEFECT. THIS PROBLEM STILL EXISTS FOR 2011 TOYOTA TACOMAS. I HAVE TO PAY OUT OF POCKET TO REPLACE BOTH HEADLIGHT RUNNING LIGHT ASSEMBLIES, I AM REQUESTING TOYOTA TO REIMBURSE ME THE COST AS I WILL KEEP THE RECEIPT AND ASK FOR THE DAMAGED PARTS. THIS DEFECT DIMINISHES THE SAFETY FUNCTION OF A DAYTIME RUNNING LIGHT AND COULD CAUSE A FIRE AS WELL.