NHTSA Complaint #11092096 — 2011 DODGE NITRO

TOTAL TIPM FAILURE! AFTER AT LEAST A DOZEN INCIDENTS OF THE FACTORY ANTI-THEFT SYSTEM SOUNDING (AT REST IN MY DRIVEWAY, DRIVING IN TRAFFIC), AND SEVERAL TRIPS TO JIM BROWNE CITRUS CHRYSLER/DODGE/JEEP IN DADE CITY, FL WHERE IT WAS UN OR MIS-DIAGNOSED I WAS CHARGED FOR EVERY DIME OF UNNEEDED PARTS AND LABOR WHICH I PAID. THE ONLY OPTION I HAD WAS TO UNHOOK THE BATTERY TO STOP THE BLARING AND THE LIGHT SHOW THROUGHOUT MY CAR. THE FINAL TIME, THE TIPM WAS REPLACED AND THE PROBLEM HAS STOPPED. IT WAS FIRST DIAGNOSED AS A FAULTY DOOR SENSOR. I PERSONALLY CHECKED AND CLEANED ALL DOOR CONTACT SENSORS BEFORE TAKING IT IN SO I KNEW THAT WAS NOT THE PROBLEM. JIM BROWNE WAS CLUELESS! (SHADE TREE MECHANIC / PARTS CHANGERS). TO MAKE THE INSULT EVEN WORSE, I CAUGHT THEM RED-HANDED CHARGING ME FOR WORK WHICH WAS COVERED UNDER MY FACTORY AND MY EXTENDED WARRANTIES! THE SERVICE MANAGER DOWNFACED ME AND NICELY CALLED ME A LIAR EVEN THOUGH I PROVIDED THEM COPIES OF MY EXTENDED WARRANTY TO STAPLE TO MY CUSTOMER FILE SEVERAL YEARS AGO. THEY RELENTED AND CREDITED ME BACK "SOME" OF THE MONEY THAT WAS UNRIGHTFULLY STOLEN BUT I AM CERTAIN IT IS NOT ALL. I PAID OUT IN THE NEIGHBORHOOD OF $4000.00 AND LOST USE OF MY NITRO SOMETIMES FOR A WEEK AT A TIME WHILE IT JUST SAT IN THEIR YARD & THEY WAITED TO HEAR THE HORN BLARE (WHICH THEY SAY IT NEVER DID). I AM STILL OUT WELL OVER $1K FOR THE TIPM & LABOR CHARGES (OUTRAGEOUS) AND NO RECALL FROM DODGE ON THIS. WHAT IS DODGE WAITING FOR??? THIS IS NOT A SINGULAR PROBLEM, IT'S MASSIVE. NO REPORT WAS FILED FOR ME. I JUST HAPPENED UPON THIS SITE AFTER I PAID OUT OF POCKET TO FIX EVERYTHING. I REFUSE TO BUY FOREIGN GARBAGE BUT I DON'T KNOW THAT I WILL EVER BUY CHRYS/DODGE/JEEP AGAIN. I HAVE PLENTY OF DOCUMENTATION AS DOES THE DEALER'S REPAIR SHOP BUT I'M NOT GOING TO SCAN AND UPLOAD A REAM OF FILES FOR NOTHING UNLESS REQUESTED. (LIMIT 5 FILES, LOL)