NHTSA Complaint #11091995 — 2012 VOLKSWAGEN JETTA

A WHILE AGO I FELT A LITTLE DIFFICULT TO GET THE KEY OUT AT PARKING BUT USUALLY PUSHED IT HARDER IN AND TURNED THE KEY WOULD BE OUT. LAST YEAR THE GUY WORKING ON SAFETY CHECK CALLED ME FOR EMERGENCY BECAUSE HE COULDN'T GET MY CAR TURNED OFF, HE'S SCARED TO BREAK MY KEY. THIS YEAR COSTCO TIRE CENTER CALLED ME FOR EMERGENCY WHILE CHANGING TIRES BECAUSE OF THE KEY STUCK ISSUE. I TOLD THEM TO TRY FEW MORE TIMES WITH PUSHING KEY IN AND WIGGLE IT A BIT. AFTER I GOT BACK FROM COSTCO, I FINALLY COULDN'T BEAR WITH THIS PROBLEM BECAUSE I COULDN'T GET IT OFF FOR ABOUT 15 MINUTES. I SEARCHED INTERNET AND NEXT DAY AND I LEARN THIS AS COMMON ISSUE. I AM RELUCTANT BUT BE PREPARED TO BRING CAR TO VW DEALER FOR REPAIR. LUCKILY THE DAY BEFORE I WAS GOING TO BRING CAR TO VW, READ A LETTER FROM VW WHICH I WAS ALMOST GOING TO THROW AWAY AS A PROMOTION LETTER. IN LETTER, IT STATES EXTENDING WARRANTY TO 10 YEARS FOR KEY HOUSING! I IMMEDIATELY CALL VW AND SCHEDULE A DIAGNOSIS. NOW WAITING FOR THE PARTS COME IN WHICH THEY SAID ABOUT 7 DAYS. I DROVE IT YESTERDAY AND THE CAR KEY GOT STUCK AGAIN. I AM NO LONGER TO GET IT OUT FOR WORKING A FEW MINUTES, I NEEDS TO WORK ON IT FOR OVER 10 MINS. I FEEL SCARY TO DRIVE THE CAR AS I DON'T KNOW WHEN IT HAPPENS AND HOW LONG IT WILL STUCK UNTIL I GET IT OUT. IT MAY MEAN GOING OUT MUCH MUCH EARLIER TO SPARE TIME WORKING ON THE STUCK KEY OR JUST NOT DRIVING IT AND WAITING IT FOR DEALER'S KEY HOUSING REPLACEMENT. EVEN VW SEEMS HAVING TAKEN ACTION I THINK I SHALL FILE A COMPLAINT STILL.