NHTSA Complaint #11091919 — 2009 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11091919
Vehicle	2009 FORD ESCAPE
Component	STEERING
Date of Incident	April 26, 2018
Date Filed	May 4, 2018
Mileage	170,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

TL* THE CONTACT OWNS A 2009 FORD ESCAPE. WHILE DRIVING 35 MPH, THE CONTACT NOTICED THAT THE POWER ASSIST INDICATOR ILLUMINATED AND THE STEERING WHEEL VIBRATED, MOVING FROM LEFT TO RIGHT. THE VEHICLE WAS TAKEN TO THE DEALER (CREST FORD INC., 22675 GIBRALTAR RD, FLAT ROCK, MI 48134) WHERE THE TECHNICIAN INFORMED THE CONTACT THAT THE POWER STEERING ASSIST NEEDED TO BE REPLACED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) A YEAR AND HALF AGO. AT THAT TIME, THE POWER STEERING CONTROL MODULE AND THE INSTRUMENT CLUSTER MODULE SOFTWARE WERE UPDATED. THE MANUFACTURER STATED THAT THE VIN HAD NO RECALLS AND PROVIDED NO OTHER ASSISTANCE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 170,000.

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