NHTSA Complaint #11091392 — 2007 KIA RONDO

2/26/18 REPLACED EXHAUST AT FIRESTONE. 4/18 CAR MAKING NOISE BOTH FRONT AND BACK, FELT LIKE SOMETHING WAS ABOUT TO FALL OUT; SHAKING THROUGH THE FLOOR BOARDS. TAKEN TO ANDY'S SERVICE WHERE HE FOUND ENGINE CRADLE RUSTED. NEW PART WOULD COST $500.00 PLUS LABOR. CALLED SOUTH HILLS KIA SERVICE AND DROPPED CAR OFF ON 4/26/18 TO ESTABLISH COST OF REPAIR/NEW VEHICLE. SERVICE MANAGER MATT GAVE ME # FOR KIA CONSUMER 800-333-4542. ERIC TOOK INFO AND CASE #12707877 AND ESCALATED TO REGIONAL OFFICE. ON 5/1/18 RECEIVED CALL FROM BRUCE 520-770-4888 AND SAID ACCORDING TO DISTRICT MANAGER, CAR SURPASSED 60,000 MILE WARRANTY. S.H. KIA TO WRITE ESTIMATE AS TO REPAIR COST. ALSO FOUND LEFT COIL SPRING BROKEN $251.99 COST OF REPAIR. TOLD HIM I WAS WAITING TO HEAR FROM REGIONAL OFFICE ABOUT CRADLE BEFORE I WOULD CONSIDER FIXING ANYTHING. BRUCE ALSO SAID THAT HE COULD NOT GIVE ME A WRITTEN REFUSAL TO COVER ENGINE CRADLE, AND THAT KIA DEALERSHIP WOULD PROVIDE THAT INFORMATION. SPOKE WITH MATT ON 5/2/18 ABOUT THIS REFUSAL AND HE DID NOT SEEM TO BE ABLE TO COME FORTH WITH SUCH. NOTIFIED NHTSA/NAKILA WHO TOOK MY INFORMATION AND TOLD ME TO CALL PA ATTORNEY GENERALS OFFICE AND PROVIDE INFORMATION TO THEM. CALLED S.H. KIA AND LEFT VOICE MAIL MESSAGE WITH MATT REGARDING 2012 RECALL #12V014000 AIRBAG CLOCK SPRING ASSEMBLY AND TO VERIFY IT HAD BEEN DONE AND IF NOT TO COMPLETE FIX. S.H. KIA DID TAKE PHOTO OF UNDERSIDE OF CAR TO SUBMIT TO KIA REGIONAL AND I WILL FORWARD THIS ON TO YOU. THE NOISE ON THIS CURRENT PROBLEM WAS NOTICED MORE WHEN DRIVING, TURNING, ON REGULAR STREET THAN WHILE IDLING. IN MY ESTIMATION THIS VEHICLE IS NOT SAFE TO DRIVE FOR FEAR PARTS MAY COME LOOSE WHILE DRIVING AND CAUSE SERIOUS ACCIDENT NOT ONLY TO MYSELF BUT TO OTHER DRIVERS THAT MAY BE BEHIND ME.