NHTSA Complaint #11091379 — 2011 NISSAN ALTIMA

THE DASHBOARD ON MY 2011 NISSAN ALTIMA IS MELTING. THIS HAS BEEN AN ONGOING PROBLEM FOR MONTHS. THE MELTING AREAS BECOME SOFT, STICKY, CRACKED AND SHINY. IF THE DASHBOARD IS NOT REPLACED THE GLARE CREATED BY THE SHINY AREAS WILL MAKE THE CAR HAZARDOUS TO DRIVE AND THE MELTING WILL ULTIMATELY DAMAGE THE EQUIPMENT COVERED BY THE DASHBOARD - EQUIPMENT THE CAR NEEDS TO OPERATE SAFELY AND EQUIPMENT THE DASHBOARD IS DESIGNED TO PROTECT. A RECALL WAS ISSUED FOR 2008 AND 2009 NISSAN ALTIMAS IN WHICH THEIR MELTING DASHBOARDS WERE REPLACED. I HAVE SEEN INTERNET POSTS/COMPLAINTS BY OTHER NISSAN ALTIMA OWNERS WITH THE SAME PROBLEM AS MINE INVOLVING OTHER YEARS. I HAVE LIVED IN FLORIDA ALMOST MY ENTIRE LIFE AND HAVE NEVER HAD A DASHBOARD REACT THIS WAY; NEITHER HAVE ANY FAMILY MEMBERS OR FRIENDS. I HAVE TALKED WITH THE DEALER AND ALSO REGISTERED A COMPLAINT WITH NISSAN (I HAVE THE COMPLAINT NUMBER AND THE DEALER SENT PICTURES) BUT NEITHER ARE WILLING TO HELP. THE COST OF REPLACING THE DASHBOARD IS OVER $2000. ANOTHER MORE ENCOMPASSING RECALL SHOULD BE ISSUED REQUIRING NISSAN TO REPLACE ALL MELTING DASHBOARDS REGARDLESS OF YEAR. DOING SO WILL ENSURE THE SAFETY OF THE DRIVER AND THE PROTECTION OF THE CAR AND ITS EQUIPMENT - PROTECTIONS RIGHTFULLY EXPECTED BY THE DRIVER AT THE TIME OF PURCHASE. SINCE THIS HAS BEEN AN ONGOING PROBLEM I HAVE NOTED BELOW THE APPROXIMATE DATE THAT I ACTUALLY REALIZED THE DASHBOARD WAS MELTING.