NHTSA Complaint #11091377 — 2007 KIA RONDO

TL* THE CONTACT OWNS A 2007 KIA RONDO. THE CONTACT HEARD A LOUD GRINDING SOUND COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE EXHAUST NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE GRINDING SOUND CONTINUED AND THE VEHICLE WAS TAKEN TO THE DEALER (SOUTH HILLS KIA, 3644 WASHINGTON RD, CANONSBURG, PA 15317) WHERE IT WAS DIAGNOSED THAT THE CRADLE AND COIL SPRING WERE RUSTED. THE DEALER DID NOT INSPECT THE VEHICLE TO CHECK FOR OTHER FAILURES. THE MANUFACTURER STATED THAT THE VEHICLE WAS OVER THE 60,000 MILE WARRANTY; THEREFORE, THEY WOULD NOT ASSIST. THE MANUFACTURER OPENED CASE NUMBER: 12707877. THE CONTACT MENTIONED THAT THE VEHICLE HAD BEEN AT THE DEALER SINCE APRIL 26, 2018, BUT HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 76,000.