NHTSA Complaint #11090492 — 2012 FORD FOCUS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11090492
Vehicle	2012 FORD FOCUS
Component	STEERING
Date of Incident	April 23, 2018
Date Filed	April 27, 2018
Mileage	88,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

ELECTRICAL ISSUE WITH THE CAR WHICH IS CAUSING THE POWER STEERING TO MALFUNCTION. WHEN THIS HAPPENS, I AM UNABLE TO TURN THE STEERING WHEEL AT ALL! FORD HAS NOT ISSUED A RECALL. THERE ARE SEVERAL COMPLAINTS REGARDING THIS ISSUE THAT HAS CAUSED ACCIDENTS BECAUSE THE ISSUE HAS BEEN KNOW TO HAPPEN WHILE DRIVING. THE FORD DEALERSHIP RECOMMENDS I REPLACE THE ENTIRE STEERING SYSTEM (EPAS) TO CORRECT THE CONCERN, FOR AROUND $2,000. I CANNOT AFFORD THIS - WHY DO I HAVE TO PAY FOR AN EXTREME MISTAKE MADE BY FORD WHEN THEY CREATED THESE CARS? I AM FEARFUL THE ERROR WILL OCCUR EVERY TIME I DRIVE, AND TAKE EXTRA CAUTION ON EACH TRIP I MAKE. PLEASE HELP

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