NHTSA Complaint #11090332 — 2015 GMC YUKON

TL* THE CONTACT OWNS A 2015 GMC YUKON. THE CONTACT STATED THAT THE VENT CONTROL FUNCTION SUDDENLY FAILED TO WORK, WHICH PREVENTED THE AIR CONDITIONING AND HEAT FROM WORKING. THE DEALER (SUNRISE BUICK GMC CHEVROLET AT COLLIERVILLE, 4605 S HOUSTON LEVEE RD, COLLIERVILLE, TN 38017, (888) 484-2878) INSPECTED THE VEHICLE AND STATED THAT THE CONDENSER FAILED AND THE PART WAS ON A NATIONAL BACKORDER. THE DEALER STATED THAT THE CONDENSER WAS ENGINEERED INCORRECTLY AND SHOOK AND RATTLED, WHICH CAUSED A CRACK THAT SPLIT THE CONDENSER. THE CONTACT STATED THAT THE MANUFACTURER ONLY PROVIDED A WARRANTY EXTENSION FROM 36,000 TO 60,000 MILES, BUT HAD NOT ISSUED A RECALL TO PROVIDE A REMEDY. THE CONTACT CORRESPONDED WITH THE MANUFACTURER BY EMAIL AND PHONE AND WAS INFORMED THAT THEY WOULD PROVIDE A FOLLOW-UP RESPONSE. THE CONTACT HAD BEEN WAITING FOR A RESPONSE FOR MONTHS. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.