NHTSA Complaint #11090222 — 2011 GMC TERRAIN

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11090222
Vehicle	2011 GMC TERRAIN
Component	ENGINE
Date of Incident	April 20, 2018
Date Filed	April 26, 2018
Mileage	132,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

AFTER A 2 HOUR HIGHWAY DRIVE I NOTICED THE VEHICLE BEGAN RUNNING LOUD, A RATTLING NOISE COMING FROM THE ENGINE AS I WAS GETTING OFF THE HIGHWAY. AFTER PARKING AND SHUTTING THE VEHICLE DOWN AND LETTING IT REST, I WENT TO RESTART IT. AGAIN IT WAS STILL LOUD BUT QUICKLY SHUT ITSELF OFF AND WOULD NOT START BACK UP. UPON INSPECTION, THE TIMING CHAIN WENT OUT CAUSING, TO QUOTE THE SERVICE MANAGER, "CATASTROPHIC ENGINE DAMAGE" THAT WAS WELL BEYOND ABLE TO BE REPAIRED.

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