NHTSA Complaint #11090200 — 2012 HYUNDAI ELANTRA

I AM THE SECOND OWNER OF THE 2012 ELANTRA WITH 85200 MILES. I HAVE HAD IT FOR 1 1/2 YEARS AND NOW MY SON OWNS IT (AS OF AUG 2017, MAKING HIM THE THIRD OWNER. HE LIVES WITH ME). THE OIL HAS BEEN CHANGED AS REQUIRED. THE TICKING SOUND THE ENGINE MADE SINCE WE GOT THE CAR HAS BEEN STEADILY INCREASING IN SOUND, AND OF RECENT, IT IS THE WORST IT HAS BEEN. I SELL CARS FULL TIME (OUR DEALERSHIP OWNS 2 HYUNDAI STORES), AND I ALSO OWN ANOTHER 2013 ELANTRA THAT I DRIVE PRESENTLY. OUR SERVICE DEPT TOOK APART THE ENGINE (ON THE 2012) TO FIND METAL SHAVINGS WHICH LED TO THE DIAGNOSIS THAT I NEED A NEW ENGINE. MY SON IS 2000 MILES OUT OF HIS EXTENDED WARRANTY, AND HYUNDAI, NOR THE WARRANTY COMPANY IS EAGER TO FIX IT. I WAS TOLD BY OUR SERVICE DEPT THAT IN THE LAST MONTH AND A HALF, 5 ELANTRAS CAME IN WITH THE SAME PROBLEM NEEDING NEW ENGINES AND HYUNDAI WOULDN'T REPLACE. HYUNDAI STATES THEY ARE NOT GOING TO DO A RECALL, EVEN THOUGH THIS IS BECOMING A BIGGER AND BIGGER UNIVERSAL PROBLEM WITH ELANTRA OWNERS. THE TICKING IS LOUDEST WHEN RUNNING COLD, AND/OR IN COLD WEATHER. (CAR IS IN OHIO). METAL SHAVINGS FROM THE ENGINE FOUND IN THE OIL IS NOT A 'NORMAL' ISSUE. I AM SEEKING RECOURSE WITH HYUNDAI TO FIX/REPLACE MY ENGINE. THE DATE STATED ON THIS FORM AS TO "WHEN DID THIS HAPPEN" IS WHEN I TOOK IT TO MY DEALERSHIP AT WORK TO HAVE IT LOOKED AT. THE TICKING HAS BEEN ONGOING SINCE I PURCHASED THE VEHICLE, BUT NEVER AS LOUD AS IT HAS BECOME. MY SON HAS HAD THE CAR AT COLLEGE, BUT I KEEP TRACK OF IT NEEDING OIL CHANGES AND HAVE DOCUMENTATION.