NHTSA Complaint #11090100 — 2012 FORD FUSION

4/19/18 I WAS BACKING OUT OF MY GARAGE AND THE STEERING ASSIST FAULT MESSAGE CAME UP AND STEERING LOCKED UP. ( SO I WAS BACKING OUT OF MY GARAGE TO THE DRIVEWAY- LESS THAN 10 MILES /HOUR) DEALERSHIP SAID THIS WAS A COMMON PROBLEM AND THERE HAD BEEN SOME KIND OF EXTENSION ON THE WARRANTY BUT MINE WAS NOT COVERED B/C IT WAS TOO OLD OR TOO MANY MILES. I HAD TO SPEND OVER $1300 TO REPAIR THIS. I CALLED FORD MOTOR COMPANY TO COMPLAIN AND TRY TO GET AN EXPLANATION AS TO WHY IF SOMETHING LIKE THIS WAS ALREADY A PROBLEM WHY WOULD THE NOT COVER IT. THEY SAID THEY DID HAVE A RECALL AND I HAD TAKEN MY VEHICLE IN IN AUGUST OF 2015 FOR THE FIX SO THE SAID IT HAD BEEN MORE THAN A YEAR FROM THAT DATE AND NOW NOT COVERED AGAIN. HOWEVER, SINCE THIS IS THE SAME PROBLEM THAT THEY FIXED BEFORE, I FEEL THERE IS STILL AND ISSUE WITH THE STEERING OUT THERE SINCE IT WAS THE SAME PART THAT WENT BAD AND IS A VERY DANGEROUS THING TO GO BAD IN SUCH A SHORT PERIOD OF TIME. FORD STATED THAT THIS WOULD BE REPORTED AND TO SAVE MY RECEIPT.