NHTSA Complaint #11090038 — 2011 FORD TAURUS

STARTING MY MORNING COMMUTE MY VEHICLES "POWER STEERING ASSIST FAULT" SENSOR/WARNING TRIGGERED AND THE CAR WOULD NOT TURN. I STOPPED AND RESTARTED THE VEHICLE TWICE THEN IT WENT AWAY AND POWER STEERING WAS BACK TO NORMAL. RESEARCHING THIS FURTHER I FOUND THAT MY CAR PRESENTED THE SAME SYMPTOMS/ISSUES AS SAFETY RECALL 15S18 FOR FORD VEHICLES ISSUED IN 2015 AND 2016. WHEN CALLING FORD CUSTOMER CARE THEY STATED MY CAR'S VIN WAS NOT PART OF THE RECALL AND THEY COULDN'T BE OF HELP. I TOOK MY VEHICLE TO MY LOCAL INDEPENDENT CERTIFIED MECHANIC AND THEY NOTED CODES U3000-49 AND U3000-72 WERE TRIGGERED. THESE CODES ARE SPECIFICALLY IDENTIFIED IN THE SAFETY RECALL AND THE CAR'S STEERING GEAR SHOULD BE REPLACED PER THE RECALL; HOWEVER AGAIN MY VIN DOES NOT FALL UNDER THE RECALL, BUT PRESENTS THE SAME CODES AND SAFETY ISSUES. I WILL TRY CONTACTING FORD AGAIN, BUT IN THE END I WOULD LIKE FORD TO COVER THE FULL REPLACEMENT COST AS INSTRUCTED IN THE SAFETY RECALL, AS THIS IS A DOCUMENTED SIGNIFICANT SAFETY ISSUE AND CAN CAUSE A MAJOR ACCIDENT WHILE DRIVING TO MY FAMILY AND I. ANY HELP FROM YOU WOULD BE APPRECIATED IN THIS MATTER WITH GETTING FORD TO COVER THE FULL REPLACEMENT COST.