NHTSA Complaint #11089987 — 2012 FORD FUSION STRUCTURE:BODY

Complaint Details

ODI Number	11089987
Vehicle	2012 FORD FUSION
Component	STRUCTURE:BODY
Date of Incident	February 2, 2018
Date Filed	April 24, 2018
Mileage	85,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

I OWN A FORD FUSION AND SEVERAL MONTHS AGO THE REAR PASSENGER SIDE DOOR HANDLE STOPPED WORKING. IT APPEARS THAT THE HINGES BROKE AND THE DOORS COULD NOT BE OPENED FROM THE INSIDE AND THEN 2 MONTHS AGO THE DRIVER SIDE DOOR DID THE SAME THING. I WENT TO THE DEALER AND WAS TOLD THAT IT IS COMMON PROBLEM WITH THE FUSIONS AND SEVERAL CUSTOMERS HAS BEEN COMING IN WITH THE EXACT ISSUE, AND FORD WON'T OFFER A RECALL. JUST TO HAVE ONE DOOR HANDLED FIXED US COSTING ME $345. THIS IS 1/3 OF MY SALARY EVERY TWO WEEKS. 2 YEARS AGO THE ENGINE STALLED ON THE HIGHWAY WHILE DRIVING NOW I HAVE TO PUT UP WITH NOT BEING ABLE TO GET OUT OF THE CAR FROM THE INSIDE. I HAVE TO ROLL THE WINDOW DOWN AND OPEN THE CAR FROM THE OUTSIDE IN ORDER TO GET OUT OF MY CAR. IN THE EVENT OF AN EMERGENCY I WOULD NOT BE ABLE TO EXIT THE VECHUCLE. FORD NEEDS TO OFFER A RECALL ON THESE PARTS.

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