NHTSA Complaint #11089974 — 2013 TOYOTA 4RUNNER

AT ABOUT 28000 MILES, WITHOUT WARNING THE BRAKE PEDAL WENT ALMOST TO THE FLOOR DURING A ROUTINE STOP. THE BRAKE PEDAL HAS BEEN SOFT LIKE THAT EVER SINCE. THE DEALER SAID THAT IT MIGHT BE FIXED BY A BRAKE FLUID FLUSH AND REPLACE. I HAD ITHAT DONE AT THE DEALER AND IF ANYTHING, IT'S SLIGHTLY WORSE. APPARENTLY THE MECHANIC TOLD THE SERVICE WRITER THAT IT'S JUST A FLAW IN THE VEHICLE ANDNOT A FLUID CHANGE OR ANYTHING ELSE WOULD HELP THAT HE WAS AWARE OF, BUT THEY DID IT ANYWAY AND CHARGED ME OF COURSE. THE BRAKES FUNCTION BUT THEY ARE SUBSTANDARD TO WHAT IS EXPECTED IN A 2013 AUTOMOBILE. THE BRAKES ALMOST FEEL AS IF THERE IS NO POWER ASSIST.