NHTSA Complaint #11089762 — 2012 BUICK ENCLAVE

BOTH DRIVER AND FRONT PASSENGER SEAT 'TRIM' IS CRACKING AND FALLING APART. WE PURCHASED EXTENDED WARRANTY BUT IT WILL NOT COVER THE FRONT SEAT TRIM BECAUSE ITHEY WON'T. THEY AGREE THAT IT'S NOT A WEAR ITEM LIKE OIL, GAS, BRAKES, OR WIPERS BUT STILL WON'T REPLACE THEM. THE ODD PART IS THAT THE PASSENGER SIDE IS WORSE THAN THE DRIVER'S SIDE BUT IT IS USUALLY EMPTY MONDAY-FRIDAY. IF BOTH OF OUR SEAT TRIM ARE DEMOLISHED AND WE GIVE IT NORMAL WEAR, WE CAN'T THE ONLY ONES OUT THERE WITH THIS RIDICULOUS PROBLEM. THEY JUST STARTED FALLING APART ABOUT A YEAR AGO. I PUT A DATE BECAUSE IT WAS REQUIRED FOR SUBMITTING THIS FORM BUT IT WAS MORE OF A PROGRESSIVE BREAKING APART.