NHTSA Complaint #11089088 — 2015 TOYOTA SIENNA

TL* THE CONTACT CALLED ON BEHALF OF THE OWNER OF A 2015 TOYOTA SIENNA. UPON STARTING THE VEHICLE, THE TRACTION INDICATOR ILLUMINATED AND AN ABNORMAL NOISE WAS HEARD COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TAKEN TO THE PLAZA TOYOTA DEALER (2721 NOSTRAND AVE, BROOKLYN, NY 11210, 347-983-5652) WHERE IT WAS DIAGNOSED WITH AN UNKNOWN WIRING FAILURE DUE TO RODENTS ENTERING THE ENGINE COMPARTMENT. THE VEHICLE OWNER HAD THE VEHICLE REPAIRED, BUT WAS UNAWARE OF THE REPAIR SPECIFICS. THE FAILURE RECURRED THREE MONTHS LATER AND THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE WIRING WAS DESTROYED AGAIN BY RODENTS. THE VEHICLE WAS NOT REPAIRED AGAIN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND REFERRED THE CONTACT BACK TO THE DEALER. THE FAILURE MILEAGE WAS 16,382.