NHTSA Complaint #11088918 — 1998 TOYOTA 4RUNNER

WAS TOLD BY LOCAL DEALER, WHO HAS SERVICED THIS TRUCK SINCE PURCHASED, IN MARCH 2018, THAT THE FRAME HAD RUST THROUGH AND WAS UNSAFE TO DRIVE. THIS WAS THE FIRST TIME I HAD HEARD OF THIS COMMON PROBLEM WITH OUR TACOMA. THE DEALER HAD NEVER PRESENTED US WITH THE OPTION OF REPLACING OR BEING BOUGHT OUT OR BUYING AN EXTENDED WARRANTY ON THE FRAME. WE UNDERSTAND THAT THIS IS AN OLD TRUCK, BUT GIVEN THE LOCAL DEALER NEVER TOLD US OF ANY POTENTIAL PROBLEM, WE WERE UNAWARE OF ANY POTENTIAL SAFETY PROBLEMS. IN FACT, JUST A YEAR EARLIER THE WE HAD THE TRUCK IN FOR BASIC SERVICE (OIL CHANGE), AND TOLD THE SERVICE REP THAT MY WIFE WAS PLANNING A 1,000 TRIP AND ASKED IF THE TRUCK WAS OKAY FOR THE TRIP, AND WAS TOLD IT WAS FINE - HOW IT BEEN FINE A YEAR AGO, WHEN THIS YEAR THE FRAME IS RUSTED THROUGH. IPLEASE ADVISE. THANK YOU FOR YOUR CONSIDERATION. *JS