NHTSA Complaint #11088817 — 2012 FORD FOCUS

MY VEHICLE HAS ON MULTIPLE OCCASIONS EXPERIENCED A COMPLETE POWER STEERING SYSTEM FAILURE. THE MOST RECENT OF WHICH OCCURRED WITH MY 1 YEAR OLD DAUGHTER IN THE CAR; I WAS ENTERING A TURN WHEN THE DISPLAY ALARM SOUNDED WITH THE FAILURE CAUSING ME TO LOSE CONTROL AND DRIVE OFF THE ROAD. FORD COMPANY IS REFUSING TO HONOR MY WARRANTY CLAIMING THE PART IS NOT COVERED (A STEERING SENSOR), THOUGH THE STEERING COLUMN ITSELF IS COVERED. I HAVE BEEN TOLD BY THE SERVICE ADVISOR THE COLUMN CANNOT BE REPLACED WITHOUT ALSO REPLACING THE SENSOR AND THE SENSOR CANNOT BE REPLACED WITHOUT ALSO REPLACING THE COLUMN. IT SEEMS THEY HAVE FOUND A LOOPHOLE WITH WHAT IS KNOWN TO BE A DANGEROUS HAZARD TO THEIR VEHICLE. IN POINT OF FACT THE NEW YORK TIMES HAS EVEN WRITTEN AN ARTICLE IN 2015 DOCUMENTING POWER STEERING FAILURE AND THE INJURIES THAT HAVE OCCURRED DUE TO IT.