NHTSA Complaint #11088703 — 2011 MERCURY MARINER

GOT HOME FROM SHOPPING, FIANCEE WAS GETTING THE REST OF THE GROCERIES. SHE CLOSED THE TRUNK NORMALLY, NEVER SLAMMING OR ANYTHING, AND THE ENTIRE REAR WINDSHIELD SHATTERED AND FELL TO THE GROUND. LUCKILY, NO ONE WAS INJURED, BUT SHE COULD HAVE BEEN SERIOUSLY INJURED IF ONE OF THE LARGE PIECES HAD FELL ON HER OR A SHARD COULD'VE FLOWN IN HER EYES. A WINDSHIELD SHOULD NOT SHATTER AND EXPLODE FROM NORMAL USE, THIS IS CLEARLY DEFECTIVE AND I WILL BE IN DIRECT CONTACT WITH THE MANUFACTURER. IT IS MY BELIEF THAT THE HYDRAULIC PUMPS RESPONSIBLE FOR HOLDING THE WINDSHIELD UP WHEN IT IS OPENED SOMEHOW MALFUNCTIONED AND PUSHED ON THE WINSHIELD TOO HARD WHEN IT CLOSED, RESULTING IN THE COMPLETE SHATTERING OF THE WINDSHIELD.