NHTSA Complaint #11088527 — 2010 HONDA ODYSSEY

RIGHT (PASSENGER) SLIDING CARGO DOOR FELL OFF TRACK AND GOUGED THE SIDE PANEL OF THE VAN. THE VEHICLE WAS STATIONARY IN DRIVEWAY. NOTICED IN WEEK PRIOR TO THE INCIDENT THAT THERE WAS A GRINDING SOUND WHEN OPENING DOOR, AND IT WOULD SOMETIME CATCH AND RE-OPEN WHEN CLOSING AS THOUGH IT HIT AN OBSTACLE. DEALER MENTIONED MAYBE SOME SAND OR GRIT IN ASSEMBLY. IN DRIVEWAY, WE OPENED DOOR THEN WALKED AWAY TO THROW SOMETHING IN TRASH HEARD A NOISE AND CAME BACK TO FIND THE DOOR HAD FALLEN OFF AND WAS HANGING FROM THE CABLE USED BY THE POWER OPEN/CLOSE MECHANISM. SIGNIFICANTLY DAMAGED CAR FURTHER TRYING TO GET IT TO CLOSE ENOUGH TO TO TAKE TO REPAIR SHOP AND PREVENT DAMAGE FROM IMPENDING RAIN AT TIME OF INCIDENT. WAS VERY DIFFICULT TO FIGHT THE POWER MECHANISM AND TO TURN THE HEAVY DOOR THE CORRECT WAY TO GET ALL THE PIECES IN THEIR CORRECT RAILS AND POSITION, NEVER DID GET ENTIRELY CLOSED. TOOK TO DEALERSHIP. DEALER ADVISED TO TAKE TO BODY SHOP. BODY SHOP SENT ME BACK TO DEALER WHO WOULD NOT TAKE VEHICLE FOR SEVERAL DAYS BUT THEN ENDED UP FIXING THE DOOR THE SAME DAY FOR ABOUT $575. THE BODY DAMAGE HAS NOT BEEN ADDRESSED.