NHTSA Complaint #11085112 — 2016 FORD TAURUS

THE BACK PASSENGER SIDE DOOR KEEPS SLIPPING OUT OF PLACE. THE DOOR HAS DIFFICULTIES OPENING AS IT CATCHES AGAINST THE FRONT PASSENGER SIDE DOOR AND MAKES A SNAPPING SOUND. THE DOOR HAS ALREADY BEEN FIXED TWICE BY THE DEALERSHIP BUT WE WERE INFORMED THAT THIS IS A KNOW PROBLEM WITH THE NEWER VEHICLES AND THEY DIDN'T THINK THIS WOULD BE RESOLVED. MAY LAW ENFORCEMENT VEHICLES HAVE BEEN AT THE SAME DEALERSHIP AND THE LADY WHO WORKS AT FORD SAID THEY HAVE HAD TO FIX A LOT OF VEHICLES WITH THE SAME PROBLEM. THE DEALERSHIP WILL NOT COVER THE COST OF FIXING THE DOOR GOING FORWARD AS WE HAVE HAD THE CAR MORE THAN A YEAR. I CALLED FORD TO REPORT THE ISSUE AND MY CONCERN OVER THE ABILITY TO GET MY SON OUT OF THE BACK SEAT IN A CASE OF EMERGENCY. I ASKED THEM TO NOTE A RECALL AND ALL I GOT BACK WAS AN EMAIL STATING THEY WILL NOT COVER THE COST OF THE FIX. THEY NEVER ADDRESSED MY CONCERN ABOUT SAFETY AND THE ABILITY OF THE DOOR TO FUNCTION. THE DOOR HAS NOT EXPERIENCED ANY STRESS AND ONLY NORMAL OPEN AND SHUT. THERE HAS BEEN NO ACCIDENTS BUT THE DOOR KEEPS SLIPPING OUT OF ALIGNMENT. THE VEHICLE WENT INTO THE DEALERSHIP TO BE CORRECTED MARCH 21 AND APRIL 11TH.