NHTSA Complaint #11085066 — 2017 BUICK ENVISION

CAR MAKES A SCRAPPING SOUND. SPENT 32 DAYS, THEN 22 DAYS AT THE GARAGE. AT THE 32 DAYS TORQUE TUBE TO DRIVE SHAFT CHANGED. NOISE CAME BACK. AT 22 DAYS BUICK SENT A FIELD REP. TO WORK ON ENVISION. INVOICE SAID THEY LOOSENED & RETORQUE THE FRAME THAT ATTACHES THE REAR DIFFERENTIAL TO THE UNIT BODY OF THE CAR. WITH MY CASE BUICK CALLED & TOLD ME THE GARAGE CHANGED A CARRIER BEARING. ASKED THE GARAGE WHY THEY SAID THAT. WAS TOLD THEY HAD TO PUT SOMETHING DOWN TO GET PAID. BUICK ENDED UP DOING A REPURCHASE. NOW WE HAVE THE SAME NOISE IN THE REPLACEMENT BUICK ENVISION 2017. ANOTHER ISSUE WITH THIS SUV IS THE DASH LIGHTS. IT'S SUNNY OUT & YOU GET IN A SHADED AREA & THEY GO OUT. DASH IS SO DIM SOMETIMES YOU CAN'T SEE YOUR SPEED OR YOUR GAGES PLUS RADIO. THERE IS A WHEEL TO BRIGHTEN OR DIM THE LIGHTS. YOU ROLL THE WHEEL UP TO HAVE A BRIGHT SETTING & IT ROLLS BACK, LIKE IT'S SPRING LOADED. JULY 14, 2017 WAS THE FIRST TRIP OF MANY TO THE GARAGE. THE NOISE IS SPORADIC. IT DOESN'T MATTER IF YOU ARE GOING UPHILL, DOWN HILL, LEFT OR RIGHT. THE GARAGE KNOW HOW TO MAKE THE NOISE. THEY DRIVE 50 -55 MPH & DROP THE CAR IN LOW. THIS PUTS THE CAR IN 6TH GEAR. WE DON'T DO THAT. IT MAKES THE NOISE. WAS SHOCKED THAT THEY FIGURED OUR HOW TO MAKE THE SCRAPPING SOUND.