NHTSA Complaint #11085039 — 2015 SUBARU FORESTER

NOVEMBER 28, 2017 ' A SUBARU TRANSMISSION WARRANTY EXTENSION HAS BEEN ISSUED FOR 2010-2015 LEGACY AND OUTBACK, 2012-2015 IMPREZA, 2013-2015 CROSSTREK, 2014-2015 CROSSTREK HYBRID, 2014-2015 FORESTER AND 2015 WRX VEHICLES, ALL EQUIPPED WITH CONTINUOUSLY VARIABLE TRANSMISSIONS (CVTS) DUE TO CONSUMER COMPLAINTS. I BOUGHT MY CAR USED IN SEPTEMBER 2017. I WAS NEVER INFORMED THAT THERE WERE POTENTIAL PROBLEMS WITH TRANSMISSION PERFORMANCE AND FAILURES. A TRANSMISSION FAILURE ON A HIGHWAY COULD RESULT IN INJURY OR DEATH. AND YET THERE HAS BEEN NO RECALL. I HAVE ALREADY STARTED TO NOTICE PROBLEMS WITH THE TRANSMISSION- JERKING WHILE TRYING TO BRAKE AND DELAYED TURNOVER BETWEEN 2 AND 3RD GEAR. CONSUMERS WERE NOT INFORMED OF THIS I FOUND IT ONLINE. I CALLED THE DEALER AND THEY VERIFIED THAT THERE WAS A WARRANTY EXTENSION ON THE MODELS ABOVE AND MY CAR IS INCLUDED. WHEN I ASKED FOR PAPERWORK THE DEALER SERVICE REP SAID NONE WAS SENT TO ANYONE, BUT THE WARRANTY FOLLOWS THE VEHICLE BY VIN #. SO, THERE ARE POTENTIALLY THOUSANDS OF PEOPLE DRIVING AROUND WITH TRANSMISSIONS THAT COULD FAIL, BUT WHO ARE UNAWARE. SUBARU DID THIS QUIETLY TO NOT DRAWN ATTENTION TO THE PROBLEM. I THINK THERE SHOULD BE AN INVESTIGATION AND A RECALL. TRANSMISSION FAILURE ON A HIGHWAY COULD CAUSE INJURY OR DEATH. AGAIN I FEEL "JERKING" EVERY TIME I TRY TO BREAK. IT'S LIKE THE CAR IS TRYING TO ACCELERATE INSTEAD OF COMING TO A STOP. IT HAS STOPPED SO FAR, BUT WHAT IF IT DOESN'T NEXT TIME? THIS PROBLEM IS CONSTANT. I THOUGHT IT WAS DUE TO COLD BUT I ALWAYS WARM UP MY CAR UNTIL THE INDICATOR LIGHT SHOWS TRANSMISSION IS WARM. AND THE WEATHER HAS BEEN WARM FOR A FEW DAYS NOW AND THE SAME THING IS HAPPENING. I HAVE REPORTED OTHER PROBLEMS TO THE DEALER THAT ARE NOT SAFETY RELATED AND THEY JUST BLOW IT OFF SUCH AS THE COMPUTER IS NOT RECORDING AVERAGE MPG AND AVERAGE MPH CORRECTLY. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).