NHTSA Complaint #11084548 — 2015 DODGE CHARGER

I STARTED A UCONNECT SYSTEM UPDATE WHILE I WAS STILL PARKED. THE DISCLAIMER SAID NOTHING ABOUT TO NOT UPDATE WHILE DRIVING. I STARTED THE UPDATE AND STARTED DRIVING (MY COMMUTE IS ABOUT 25 MINUTES). IT TOOK ABOUT 10-15 MINUTES TO DOWNLOAD THE UPDATE. ONCE IT DOWNLOADED, THE SYSTEM RESET. AT THIS TIME I WAS IN CRUISE CONTROL ON A FREEWAY THAT WAS ENDING, SO I TURNED OFF MY CRUISE CONTROL AND THEN MY CAR JOLTED FORWARDED AS IF IT WERE IN A VERY LOW GEAR AND ALMOST CAUSED ME TO CRASH. I THEN WAS STUCK IN 1ST GEAR WHILE THE SYSTEM WAS REBOOTING AND COULDN'T AUTOMATICALLY OR MANUALLY SHIFT PAST 1ST GEAR LEAVING ME STUCK ON THE SIDE OF THE ROAD. THEN A SCREEN POPPED UP SAYING THERE WAS 50 MINUTES LEFT ON THE UPDATE. I WAS STUCK ON THE SIDE OF THE ROAD UNTIL THE UPDATE FINISHED. AFTER THAT, MY GEARS WERE SHIFTING NORMALLY. DURING THIS TIME, I CALLED DODGE AND OPENED A CASE LETTING THEM KNOW WHAT HAPPENED. THE PICTURE I PROVIDED WAS A PICTURE AFTER I WAS ALREADY STOPPED ON THE SIDE OF THE ROAD. *TT *BF *CN UPDATED 10/29/18*JB