NHTSA Complaint #11084371 — 2010 FORD ESCAPE

TL* THE CONTACT OWNS A 2010 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 60 MPH, THE STEERING WHEEL SEIZED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO INFORMED THE CONTACT OF NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE CONTACT STATED THAT THE VEHICLE WAS SERVICED PER THE RECALL IN 2014 AT DOWLING FORD (1011 S MAIN ST, CHESHIRE, CT 06410, 203-272-2772). FOR THE RECENT FAILURE, THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND THE TECHNICIAN CONFIRMED THAT THE SOFTWARE FOR THE PSCM WAS UPDATED ACCORDING TO THE RECALL REMEDY AND THE RECALL REPAIR COULD ONLY BE PERFORMED ONCE. THE DEALER DID NOT LOCATE A FAILURE AND NO REPAIRS WERE MADE. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000.