NHTSA Complaint #11084212 — 2011 FORD FUSION

RECALL #15S18, REPROGRAM POWER STEERING CONTROL MODULE AND POWER STEERING GEAR. TOOK THE CAR INTO FORD ON DECEMBER 27,2017. FORD CLAIMS THEY REPROGRAMMED THE MODULE. MY WIFE ALMOST HAD AN ACCIDENT YESTERDAY DUE TO POWER STEERING FROZE ON HER. SAME MESSAGE RECEIVED AS IN DECEMBER THAT POWER STEERING NEEDS TO BE PROGRAMMED. FORD CLAIMS I MIGHT HAVE TO PAY THIS TIME SINCE THEY ALREADY HAVE PROGRAMMED THE MODULE. IT SHOULDN'T LAST ON 3 MONTHS? MY WIFE WAS DRIVING ON A ROADWAY GOING AROUND 45 MPH. THE CAR WAS IN MOTION AT THAT SPEED WHEN THE POWER STEERING FROZE. AGAIN, RECALL NUMBER IS 15S18. SHE WAS LUCKY CAR MAINTAINED A STRAIGHT LINE AND SHE WAS ABLE TO PULL OVER SAFETLY. WE OFTEN DRIVE THIS CAR ON ROAD TRIPS AT HIGHER SPEEDS, WHAT IS TO OCCUR AT A HIGHER SPEED? PLEASE GET BACK WITH ME SINCE I FEEL THAT FORD HAS NOT FIXED THE ISSUE. THEY SHOULD REPLACE THE POWER STEERING IF THEY KNOW IT CAN BECOME FAULTY. PLEASE RESEARCH AND HAVE THEM FIX THEIR ISSUE AND HOPEFULLY; IT WILL MAKE ARE DRIVING SAFER. THANK YOU FOR LOOKING INTO THIS RECALL ISSUE. FORD DEALERSHIP AUTONATION, 6250 SOUTH PADRE ISLAND DRIVE, CORPUS CHRISTI, TX 78468-8910. PHONE #361-994-6200. MY CUSTOMER NUMBER WAS 6035174 AND INVOICE # 692473. ALSO, RECALL #15S34 WAS HANDLED ON THE SAME INVOICE. ANY ADDITIONAL INFORMATION PLEASE CONTACT ME.